How to Shop
Shopping at the Kenworth Store is easy. You can place corporate orders online in a secure environment. We use the most advanced encryption technology available. Just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.
To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.
You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.
With each of the search options, you will be taken to a page, which will display your search results. From that results page you may choose to add the item directly into your cart or you may click on any of the images to see additional information about the product. If you don't find what you are looking for, or if you have a new idea for a product that isn't featured on the eStore, let us know! Email us at Kenworthstoresupport@bdainc.com.
If you're not sure what size to get or if you're in-between sizes, we suggest ordering the next size up.
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The products on this website have been tested to meet US regulatory requirements.
Canadian International Orders
Process your order online as normal, the correct shipping and handling charge will be added to your order total. A $10 processing fee will apply to all Canadian and International orders.
All Other International Orders
To place an international order, please email your selections to Kenworthstoresupport@bdainc.com. You will be notified within 24 hours via e-mail of the freight charges and order total. Once you have received your notification email, please respond with your confirmation within the next 72 hours. If we do not receive your authorization within that period of time, your order will be cancelled. You may also call your order into a Customer Service Representative at 1-425-659-3581. A $10 processing fee will apply to all International orders.
International Payment Information
Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. Kenworth Store is not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.
International orders must be prepaid in U.S. dollars by credit card, check, money order, direct bill or wire transfer.
Please call 1-425-659-3581 or e-mail Kenworthstoresupport@bdainc.com for a shipping quote and/or questions, Monday - Friday, 5am - 5pm PST.
We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, ME, MD, MA, MI, MO, NV, NJ, NY, NC, ND, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, WI
Your Shop Kenworth gift certificates can be redeemed online or over the phone. Any Shop Kenworth gift certificates purchased will have a serial number, such as 1111-2222-3333-4444. One gift certificate may be used as payment for more than one order if the initial order does not exceed the value of the gift certificate. The remaining balance on the gift certificate can be used for future orders by re-entering your existing number. When you purchase a gift certificate online you will receive an electronic certificate via email
Domestic Shipping and Handling Rate Chart
Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. A minimum shipping charge of $7.95 applies to each shipment. Upon checkout, you will have the option to ship via next day, 2-day, or 3-day air. In order to ensure same day processing, your order must be placed by 1 p.m. Pacific.
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday - Friday, 5 a.m. - 5 p.m. Pacific
Toll free phone number: 1-877-705-3314
International phone number: 1-425-659-3581
Custom Orders: 1-877-705-3314
BDA, a licensee of Kenworth Truck Company
15525 Woodinville-Redmond Rd. NE
Woodinville, WA 98072
We appreciate your business and hope that you will visit the Kenworth Store again in the near future.
If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 1-877-705-3314 for details. For all customer choice returns, a 10% re-stocking fee will apply.
Effective October 1, 2017 we will no longer be accepting returns of merchandise purchased at clearance pricing. This does not include merchandise that was purchased at a discount during a promotion, merchandise that was purchased at full price and later went on clearance, or any clearance merchandise that is defective or damaged during shipping.